Welcome to SupplyGate.net, your premier online marketplace for spare parts. By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of SupplyGate.net and apply to all users, including buyers, sellers, and visitors. Please read these terms carefully before using our services.
1. Acceptance of Terms
By using SupplyGate.net, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our platform.
2. Account Registration
2.1. User Accounts: To access certain features of SupplyGate.net, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.2. Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account or any other breach of security.
3. Product Listings
3.1. Accuracy of Information: Sellers are responsible for providing accurate and detailed descriptions of spare parts, including specifications, condition (new, refurbished, or used), and compatibility. Misrepresentation of products is prohibited.
3.2. Images and Documentation: Listings must include clear images and relevant documentation (e.g., manuals, certifications) to assist buyers in making informed decisions.
4. Pricing and Payment
4.1. Pricing: All prices listed on SupplyGate.net and include or exclude taxes as indicated. Sellers must ensure that prices are accurate and updated regularly.
4.2. Payment Methods: We offer secure payment options including credit cards, digital wallets, and bank transfers. By making a purchase, you agree to the payment terms specified at checkout.
4.3. Currency and Exchange Rates: Transactions are conducted in the currency specified on our site. For international transactions, users are responsible for any exchange rate differences or additional fees imposed by their payment providers.
4.4. Invoices are payable via bank transfer or direct debit. All orders require an initial payment of at least 30% of the total order value. The remaining balance must be settled prior to dispatch or upon collection of the order, in accordance with the delivery terms specified in the order confirmation.
4.5. No delivery will be made until full payment has been received by the Merchant. Payment is considered fulfilled only when the total amount due has been definitively credited to the Merchant’s account. No discounts will be applied.
5. Shipping and Delivery
5.1. Shipping Policies: Sellers are responsible for shipping costs, methods, and delivery times unless otherwise specified. Shipping details must be provided to buyers, including tracking information where available.
5.2. Delivery Issues: Any issues related to shipping, such as delays or damage, should be reported to the seller.
6. Returns and Refunds
6.1. Return Policies: Sellers must specify their return policies, including conditions under which returns are accepted and the process for returning items. Returns should be made within the time frame specified in the seller’s return policy.
6.2. Refund Process: Refunds are processed according to the seller’s return policy. Buyers should contact the seller to initiate a return and refund request. SupplyGate.net will mediate in disputes related to returns and refunds if necessary.
6.3. Exchanges: Sellers may offer exchanges in lieu of refunds. The process for exchanges should be outlined in the seller’s return policy.
7. Warranties and Guarantees
7.1. Warranty Terms: Any warranties or guarantees associated with spare parts must be clearly stated by the seller, including duration and coverage. SupplyGate.net does not provide warranties for products but facilitates communication between buyers and sellers.
7.2. Liability: SupplyGate.net is not liable for any warranties or guarantees provided by sellers. Disputes related to warranties should be resolved directly between buyers and sellers.
8. Dispute Resolution
8.1. Dispute Process: Any disputes arising from transactions on SupplyGate.net should be addressed directly between buyers and sellers. SupplyGate.net will assist in resolving disputes but is not liable for any outcomes.
8.2. Escalation: Unresolved disputes can be escalated to SupplyGate.net’s customer support for mediation. The decision of SupplyGate.net in dispute resolution is final and binding.
9. User Responsibilities and Conduct
9.1. Account Management: Users must maintain accurate account information and secure their login credentials. They are responsible for all activities conducted under their accounts.
9.2. Prohibited Activities: Users are prohibited from engaging in fraudulent activities, unauthorized access, or misuse of the platform. Violations may result in account suspension or termination.
10. Privacy and Data Protection
10.1. Data Collection: SupplyGate.net collects and uses personal information in accordance with our Privacy Policy. By using our platform, you consent to our data practices.
10.2. Security: We implement security measures to protect user data. However, no system is completely secure, and we cannot guarantee absolute security of your information.
11. Governing Law and Jurisdiction
11.1. Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State].
11.2. Jurisdiction: Any disputes arising from these terms or your use of SupplyGate.net shall be resolved in the courts of [Your Jurisdiction].
12. Modifications and Updates
12.1. Changes to Terms: SupplyGate.net reserves the right to modify these Terms and Conditions at any time. Users will be notified of changes, and continued use of the platform constitutes acceptance of the updated terms.
12.2. Effective Date: The effective date of these Terms and Conditions is [Effective Date]. Users are encouraged to review these terms regularly to stay informed of any updates.
13. Contact Information
For questions or concerns about these Terms and Conditions, please contact us at:
SupplyGate.net Support
Email: support@supplygate.net
Thank you for choosing SupplyGate.net. We are committed to providing a reliable and efficient marketplace for your spare parts needs.
