Shipping & Delivery Policy

Effective Date: 23.05.2025

At SupplyGate, we strive to ensure timely and secure delivery of your orders, regardless of your location. This Shipping & Delivery Policy outlines our practices and commitments related to logistics, delivery times, shipping fees, and international compliance.

1. Shipping Destinations

We ship globally, including but not limited to:

• North America

• Europe

• Middle East

• Asia-Pacific

• Africa

• Latin America

🌐 All shipments are fulfilled through our trusted global logistics partners to ensure fast and reliable delivery.

2. Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Customized or special-order items may require additional lead time. You will be notified by email in such cases.

3. Estimated Delivery Times

Delivery times vary based on your location and selected shipping method:

📦 These are estimates. Actual delivery time may vary due to customs clearance, product availability, or regional factors.

4. Shipping Costs

• Shipping fees are calculated at checkout based on weight, dimensions, and destination.

• Large or bulk orders may qualify for discounted rates.

• Any duties, taxes, or customs fees are the responsibility of the recipient unless otherwise stated.

5. Order Tracking

Once your order has shipped, you will receive an email containing:

• Tracking number

• Link to the courier’s website

• Expected delivery window

You can also track your order directly from your SupplyGate account dashboard.

6. Shipping Methods

We offer:

• Standard Shipping (cost-effective)

• Express Shipping (fast delivery)

• Freight & Palletized Shipping for large or heavy industrial equipment

7. Delivery Issues

If your order is:

• Delayed: Contact us if it hasn’t arrived within 7 days past the estimated date.

• Damaged: Please email us within 48 hours of delivery with photos of the damage.

• Lost in Transit: We will open a claim with the carrier and resolve the issue promptly.

8. Customs & Import Regulations

For international orders:

• You are responsible for ensuring your product complies with import laws of your country.

• Customs clearance may cause delivery delays beyond our control.

• We will support documentation and invoices as needed for smooth clearance.

9. Contact Us

For questions or concerns regarding your shipment:

• Email: support@supplygate.net

• Phone: +90-505-254-6090

• Live Chat: Available Mon–Fri, 9:00–18:00 (GMT)

10. Policy Updates

This policy may be updated without notice. Please review it regularly to stay informed.