Refund and Return Policy

Effective Date: 23.05.2025

At SupplyGate, we are committed to customer satisfaction, transparency, and compliance with international consumer protection laws. This Refund and Return Policy outlines your rights and responsibilities regarding returns, refunds, and exchanges.

1. Scope and Applicability

This policy applies to all products sold through SupplyGate.com, including industrial equipment, automotive spare parts, and machinery components.

Note: Local consumer rights and legal protections may vary. This policy shall be interpreted in accordance with the applicable consumer protection regulations of your country or region.

2. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or not as described;

  • You received the wrong item;

  • The product is incomplete or non-functional on arrival.

Exclusions: Custom-made, used, or special-order items may not be returnable unless required by local law or if they arrive faulty or incorrect.

3. Return Timeframe

  • You must initiate a return within 30 calendar days from the date of delivery.

  • In regions with mandatory consumer return periods (e.g., 14 days in the EU), local laws will take precedence.

4. Return Process

  1. Contact Us: Email support@supplygate.netwith your order number and reason for return.

  2. Authorization: We’ll issue a Return Merchandise Authorization (RMA) and instructions.

  3. Package Safely: Return the item in its original condition and packaging with all accessories.

  4. Shipping:

    • If the product is defective or incorrect, we’ll cover return shipping.

    • Otherwise, the customer is responsible for return shipping.

5. Refunds

  • Refunds will be processed to your original payment method within 7–14 business days after product inspection.

  • Original shipping costs are non-refundable unless the return is due to an error on our part.

  • You’ll receive an email confirmation once your refund is approved.

6. Exchanges

  • We offer exchanges for defective or incorrect items, subject to stock availability.

  • You may also return an item and place a new order for the replacement.

7. Special Conditions

  • Non-returnable items: Custom orders, digital products, perishable goods, and items marked “final sale.”

  • Products damaged due to improper use, installation, or modification are not eligible for return.

  • International buyers: Customs duties, taxes, or import fees are non-refundable and the buyer’s responsibility.

8. Your Legal Rights

Nothing in this policy affects your statutory rights under applicable consumer laws, including:

  • The Consumer Rights Directive (EU);

  • The FTC’s Consumer Protection Regulations (USA);

  • Other applicable laws depending on your location.

For EU customers: You may cancel your order within 14 days of delivery without providing a reason, in accordance with the Consumer Rights Directive.

9. Contact Us

If you have any questions, please contact our Customer Support:

  • Email: support@supplygate.net

  • Phone: +90-505-254-6090

  • Address: Tatlıcak, Karatay/Konya, Turkey

10. Updates to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date. Please review this policy periodically for updates.

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